Delivery Terms & Conditions

DELIVERY OPTIONS AND COURIERS​

We currently only offer shipping to England, Scotland & Wales Delivery Via Royal Mail

The cost of shipping for your order will be clearly stated on the checkout page.

The primary courier service used for UK mainland deliveries is Royal Mail.

EXCHANGES & RETURNS

Due to the nature of our Mexicandy products, we do not accept any exchanges or returns.

If our courier is unable to deliver your order and the product is returned to us we will refund your order minus the delivery costs.

You take full responsibility of entering the correct shipping details and accept this cannot be changed once you have placed the order. If incorrect, items will be returned to MEXICANDY UK LTD and you are liable for any charges.

 

OUT OF STOCK PRODUCTS

From time to time, some products may be out of stock. In the event that a product you’ve ordered is out of stock (and has not been updated on this website), we will contact you via the email provided at checkout to update you/request a replacement product. If no replacement is desired, a refund for the out of stock product(s) will be processed. If we do not receive a response to the ‘update you/request a replacement’ email within 2 days, the closest alternative to the out of stock product(s) will be sent.